Postage costs
- The price shown for the Electric Trolleys, includes all the shipping costs.
- Accessory postage costs are dependent on weight and calculated at the checkout,
The above pricing is for the ParcelForce 24, next day delivery service. The trolleys are dispatched the following day after teh order is received, unless enhanced delivery is selected.
Delivery
- Postage is added at checkout and is for delivery to the mainland UK, inclusive of all handing charges and FREE INSURANCE. Deliveries to Northern Ireland, Channel islands , Scottish Highland & Islands, will be subject to a surcharge that is selectable during checkout.
- Your purchase will be shipped from our Norfolk warehouse, using ParcelForce 24.
- Items are almost always dispatched NEXT WORKING DAY.
- It is essential that you provide a delivery address where someone is available from 9am to 6pm to sign for the trolley.
Returns
If you are unhappy with your product. and notify us within 14 working days of receipt we will issue a full refund of the price paid for the item. We would request that the item is returned in suitable packaging, so as not incur any damage during transit, otherwise the full refund may not be granted.
- Please contact Service@protrolley.com, before returning any item.
- After prior agreement, any returned items will be checked for condition, and if suitable a refund or replacement issued.
We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then e-mail our customer services department at service@protrolley.com. We will acknowledge a complaint within 24 hours and our customer services department will endeavor to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.
If you would like us to assist you with the collection, we can, £28 will be debited from the purchase price, during the refund process.
