Answers to the Most Frequently Asked Questions
Q: Who is ProTrolley?
ProTrolley is a sought-after, online resource for high quality golf trolleys. ProTrolley combines years of experience and technology to offer you a comprehensive selection of products. Browse our online shop and you'll soon realise we have everything you need for your golf game.
Q: What experience do you have in the Golf Industry?
At ProTrolley our strength lies in our people. Our strong reputation has continually helped us attract the best and brightest minds in the field. Guided by the company's mission and values, our people break new ground to find the best products for your gaming challenges. Our goal is to be the very best at what we do, combining a commitment to superior service, with a platform of professional solutions that allows us to deliver on that promise. This unique approach has allowed us to maintain a leading role in the golf industry.
Q: What makes you so special compared to other Golf sites?
The things that make us special are a winning combination of unique, high quality golf trolleys, an excellent customer service and a user friendly, reliable shopping environment. Anyone from a novice to an expert golf player will be able to find the right trolley. When you visit our website you'll know that you get something truly special. Part of our uniqueness stems from being experts in our field, which brings a value-added component to the following online shopping process. Understanding the market and each client's unique requirements is critical to our success over the long haul.
Q: Is it safe to place an order online? Can you guarantee transactions?
Q: Is my personal information kept private?
Q: What should I do if I have questions about products or services?
We will be happy to answer your questions about our trolleys. Please contact our customer service and we will reply as soon as possible.
Q: Can I use your information for free?
You may read our content pages for free, but you may not copy the site's contents, including text, images and graphics without permission. Please read our terms and conditions page.
Q: Where can I view a ProTrolley?
ProTrolley golf trolley's are in use all over the UK and Europe. But if you have not had a chance to see one first hand, please place your order with us knowing that we have a returns policy, that means if you are not completely satisfied, we will collect your trolley and refund you the money. Please see our returns policy http://www.protrolley.com/pages-shippinginfo/index.html for more details. The cost of returning the trolley is down to the customer, but we will help by using our courier rates.
Q: What warranty comes with a ProTrolley?
A Comprehensive, 24 month warranty on the trolley is included, We carry large supplies of all the trolley parts, including batteries and can deliver directly your address.
2 YEAR COLLECT, REPAIR AND RETURN SERVICE. - BUY WITH CONFIDENCE
With any warranty claim (if the problem can not be solved with parts) we will, COLLECT, REPAIR and RETURN your trolley. In the 2nd year a charge will be made to cover the carriage costs, the total cost will not exceed 25% of the purchase price.
All Purchases are backed up by our 7 day no-quibble refund policy, simply return the trolley back in suitable packaging and in new / unused condition for a full refund.
Q: How long will a charged battery last?
All of our battery's are designed to complete 18 holes, even on the toughest of courses. We cannot guarantee any greater distances will be covered, and we do advise that battery's are charged after every round. On some courses the trolley / batter combination you choice may complete 27 or 36 holes.
Q: How long will the battery take to recharge?
Approximately 8 - 10 hours.
Q: How do I care for my ProTrolley?
The trolley does not require any particular maintenance, but general care is needed. The Trolley should be kept clean using a mild detergent and warm water, do not use any high pressure jetting equipment. Remove the wheels every few months and remove any debris that might cause the wheels to drag.
Q: Do you supply second batteries?
We recommend that you order a second battery if you play very frequently or intend to do more than 18 holes. Our battery selection can be found under the main menu on every page
Q: How do I rectify problems?
If you encounter any problems follow the guide below:
If under warranty
You can contact us using the 'Contact Us' form, depending on the fault we will diagnose the problem and supply you with the spare part. All of our parts can be easily fitted. If necessary we will collect and return your trolley in a timely manner so that you are back using our product as soon as possible.
Out of warranty
Contact us using the form. We will diagnose the fault and supply you with the information you need to decide on whether to purchase a part or return the trolley to use for a service and repair. We will provide you with an economic solution so that you are back playing golf as quick as possible.
Q: How soon should I charge the battery?
The battery should be charged as soon as you receive the trolley, and as quickly as you can after a round has been completed. Damage to the battery can be caused leaving it in an uncharged state in the boot of you car. The battery should be charged at the end of a round, regardless on how many holes have been completed.
Q: How much weight can my trolley carry?
Limit the weight of you bag, on the trolley, including clubs and accessories to around 14Kg.